Privacy Policy

1. About this policy

Tunica Diagnostics Ltd provides specialist vascular ultrasound services from our clinic in Central London.

We take the privacy and confidentiality of our patients, website visitors, referrers and other individuals who contact us seriously.

This policy explains the types of personal information we may collect, why we use it and the rights you have in relation to your personal information.

2. Information we collect

The information we collect depends on how you interact with Tunica Diagnostics.

This may include:

• your name and contact details;
• your telephone number and email address;
• appointment and booking information;
• information you provide when making an enquiry;
• referral information provided by you or an appropriate healthcare professional;
• information relating to the vascular ultrasound examination you receive;
• relevant health and clinical information;
• payment or insurance-related information where applicable; and
• technical information generated when you use our website, where applicable.

3. How we use your information

We may use personal information where necessary to provide and manage our services.

This may include using information to:

• respond to enquiries;
• arrange and manage appointments;
• provide vascular ultrasound examinations;
• maintain appropriate clinical records;
• communicate information relating to your appointment or examination;
• communicate with healthcare professionals where appropriate;
• process payments and relevant insurance information;
• meet our legal, regulatory and professional obligations;
• maintain the safety, security and quality of our services; and
• respond to complaints, queries or requests.

4. Health information

When providing diagnostic ultrasound services, Tunica Diagnostics may need to process information about your health.

Health information is treated as sensitive personal information and is handled with additional care and confidentiality.

We only use health information where there is an appropriate reason and lawful basis for doing so, including where necessary for the provision and management of healthcare.

5. Our lawful basis for using information

Data protection law requires organisations to have an appropriate lawful basis for processing personal information.

The lawful basis that applies will depend on the circumstances and the reason the information is being processed.

Depending on the circumstances, this may include processing that is necessary for the provision of healthcare, compliance with legal obligations, performance of a contract, legitimate interests or another lawful basis permitted by data protection law.

Where special category information such as health information is processed, an additional legal condition must also apply.

6. Sharing your information

We do not disclose personal information unless there is an appropriate reason to do so.

Where necessary and appropriate, information may be shared with relevant parties involved in your care or the administration of our services.

This may include healthcare professionals, referrers, insurers or service providers where applicable and where there is an appropriate lawful basis for sharing the information.

Information may also be disclosed where we are required to do so by law, regulation or another legal obligation.

7. Storage and security

Tunica Diagnostics takes appropriate steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal and clinical information should be limited to people who require it for an appropriate purpose.

Where external systems or service providers are used to process information on our behalf, we take data protection requirements into account when managing those arrangements.

8. How long we keep information

Personal information is retained only for as long as necessary for the purpose for which it was collected and in accordance with applicable legal, regulatory, clinical and professional requirements.

Different types of information may need to be kept for different periods.

9. Our website and cookies

When you visit our website, certain technical information may be processed in order to operate, secure and understand the use of the website.

Cookies and similar technologies may also be used. Some are necessary for the website to function, while others may depend on the website settings and the choices you make regarding cookies.

Where cookie controls are presented on the website, you can use those controls to manage applicable cookie preferences.

10. Your data protection rights

Depending on the circumstances, data protection law may give you rights in relation to your personal information.

These may include the right to:

• ask for access to personal information we hold about you;
• ask for inaccurate information to be corrected;
• ask for information to be erased in certain circumstances;
• ask us to restrict the processing of information in certain circumstances;
• object to certain types of processing; and
• exercise other rights available under applicable data protection law.

Some rights are subject to legal limitations and may not apply in every situation, particularly where information needs to be retained as part of a clinical record or to meet a legal obligation.

Concerns about how your information is used

If you have concerns about how Tunica Diagnostics has handled your personal information, please contact us so that we can consider your concerns.

You also have the right to raise a concern with the Information Commissioner's Office, the UK's independent data protection regulator.

11. Contact us about your information

If you have a question about this privacy policy, your personal information or your data protection rights, please contact Tunica Diagnostics.